How long will it take until my order is shipped?
Each piece is made to order with exceptional care and attention to detail, please allow up to 20 business days (excluding holidays) for production. We will only send out your piece when it is flawless. Please note that paying for expedited shipping does not mean that you will receive your goods the next day.
What shipping service do you use?
We ship all of our items with FedEx or UPS. When your order is ready to ship, you will receive an email including your FEDEX or UPS tracking number. We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time. If you are having trouble placing your order or want to know time frame for delivery, please email danielle@midsummerfine.com and we will do what we can to assist you.
Am I charged sales tax?
Sales tax is only charged to orders being shipped within the state of Arizona.
Can you do expedited production speeds?
The happiness of our clients is a top priority for us. If you need your order by a specific date, please email danielle@midsummerfine.com and we will try our best to accommodate your request to the best of our ability, however we cannot guarantee an expedited speed. When your order is ready to ship, you will receive an email including your FedEx tracking number. For insurance purposes, all orders require signature upon delivery, no exceptions.
What if I won’t be there to sign for my package?
We always require an adult signature upon delivery for secure shipment as we are sending items of high value that should never be left unattended at your door. If you or any other adult cannot be present to sign, another delivery will be attempted the next day. If you call FedEx or talk to your local office, they can reroute to another address or hold it at their office for you to pick up at your convenience.
RETURNS & MODIFICATIONS
Midsummer Fine Jewelry is not responsible for items lost in transit. If your piece arrives damaged, please contact us within 24 hours of delivery and we will make arrangements for repairs. We do not refund shipping charges on return items.
Do you accept returns?
Midsummer Fine Jewelry strives to deliver an exceptional client experience and wants all of our clients to be happy with their purchase. However, as each piece is handmade to order, outside of repairs for damage upon delivery, we do not accept returns. If your piece has been damaged or is defective, please email danielle@midsummerfine.com for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged.
Can I cancel my order?
If you cancel your order within 12 hours, you will receive a full refund.
Why does my chart look different from other websites?
You will commonly find very complicated styles of birth charts out in the world; many of which display information that is not fundamental to what you should know and keep top of mind to guide you. At Midsummer Fine Jewelry, we want your birth chart to highlight the most important aspects while also being a piece of art, a source of magic and conversation, a cherished piece that you will enjoy for life: and a family heirloom.
What information do you need to pull my chart?
To create your chart, you will be required to submit your birth date, time (the more precise, the more accurate), and place.
How is my personal information stored/used?
Please see our Privacy Policy
Do you do custom pieces?
Yes! We'd love to discuss custom jewelry. Please contact us at danielle@midsummerfine.com to schedule a consultation to discuss.